Terms of Sale

Terms of Sale & Customer Support

Culturas is a wholesale company and sells only to qualified wholesale accounts. To place an order you will need to provide us with your State Resale ID number and your complete contact information, including store name and business shipping address.

If you have any questions or would like to place an order, please call, fax or order through our website. We will call you to confirm your order, shipment date and payment information.

Phone: 512-295-4171

Fax: 512-295-8141

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Minimum Order: $200

Terms: We accept Visa and Mastercard. All orders are shipped pre-paid by credit card. When placing an order please have the credit card number, expiration date, 3 digit security code and the billing address for the credit card on hand. We charge your credit card on the day that we ship and enclose a copy of the invoice and receipt with your shipment. For orders placed via the website we will call you for the payment information after you receive the email confirming receipt of your order.

Shipping: We ship UPS (United Parcel Service).

Damages: Merchandise must be inspected upon receipt and any problem must be reported within five (5) days of delivery. For damage claims, save all boxes and packing materials for UPS inspection and call us for a solution.

Returns: All sales are final. We purchase specifically to fill your order. Please remember that our products are handmade and minor variations are inherent characteristics of handcrafted products. If you are not satisfied with a product, please contact us and give us an opportunity to reach a resolution.

Backorders: Backorders over $50 will be shipped unless otherwise notified. For backorders under $50, we will call you.